We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please submit the item change request to customer service at service@cebhaul.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at service@cebhaul.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like final sale items, swimwear, or custom products (such as special orders or personalized items).
-Swimwear can only be returned/exchanged if it is defective/damaged or the wrong item.
-You must email us a picture showing the problem/defect when you submit the return/exchange request.
After you receive confirmation from our customer service, please send the product along with the product list which includes the product ID. A tracking No. of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel.
Please get in touch if you have questions or concerns about your specific item.
Order Cancellation
We offer a full refund if the order is canceled within 24 hours of your purchase. You should submit an order cancellation request to our customer service via service@cebhaul.com once you decide to cancel the order. For orders canceled after 24 hours of purchase but have not been shipped, we will offer a partial refund after charging a 15% cancellation fee. We will NOT accept order cancellation requests if the orders have been shipped.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.